Frequently Asked Questions

FAQ

Chéllea's Jewellery Materials

  • Silver: Made with 925 sterling silver.

  • Gold: Surface-coated in 18K or 24K real gold to achieve a lasting finish and premium feel.

  • Stones: Most pieces feature high-quality cubic zirconia; selected designs include moissanite (certificates available upon request for an additional charge).

  • Crystals: Genuine crystals — origin available upon request.

  • Pearls: All pearls are natural freshwater pearls. Each pearl has unique natural growth lines. We hand-select every one to ensure only the most refined are used, making every piece one-of-a-kind.

Is Chéllea jewellery waterproof?

Most of our pieces are water-resistant, but we recommend avoiding prolonged exposure to water or wearing them in the shower to ensure their lasting brilliance.

Can I send Chellea as a gift?

Yes! All our items come in elegant gift-ready packaging. You can also include a personalised note at checkout — perfect for any occasion.

How do I care for my jewellery?

Store your jewellery in a dry, cool place. Avoid contact with perfume, alcohol, or cleaning agents. Gently wipe clean with a soft cloth after use. Do not wear while showering or swimming.

Shipping

We currently ship within Australia. All orders are processed within 2-3 business days.

Delivery Time

Estimated delivery is 3–7 business days after dispatch, depending on your location.

Returns & Exchanges

We accept returns within 14 days of delivery. Items must be unused, unworn, and in original packaging. Return shipping costs are the responsibility of the customer unless the product is faulty.